RC Digital Technologies Pvt. Ltd.
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Operationalize Customer Experience
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RC-DIGITAL helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.
Customer Experience Services
Powered by proven and differentiating IPs RC-DIGITAL One.ai and OneCloud, our offerings support the plan-build-run-manage continuum across multi-cloud and hybrid environments.
Impact of Customer Experience Services
Craft human centric, intelligent experiences that customers love.
Combine the power of experience, data, and technology to evolve into a customer focused organization.
Connect with your customers with speed, context and focus.
Client Spotlight
A fantastic experience working with RC-DIGITAL on such an important project for our business. We needed the project delivered in an incredibly short timeframe, and the speed, effort and determination of RC-DIGITAL to help us get there on time was truly impressive.
Our Services
Customer Service Excellence
With Service Cloud Transformation and Implementation clients can significantly improve customer satisfaction, resolution times as well as cross-sell volumes. Enhanced self service with automation, unified agent console, customer data unification, field services management ensures that all stakeholders in the value chain can benefit from superior user interactions.
Omni-Channel Hyper Personalized Experience
Create and execute an omni channel strategy that delivers uniquely personal experiences in the channel of choice via B2B Commerce Platform Implementation, Mobile Commerce, CRM & Marketing Integration, Content Management Systems.
Lead to Revenue Transformation
Transform your sales operations and significantly boost productivity through demand forecasting, inside sales acceleration, streamlining price & quotes and integrating systems for collaboration with partners and to consolidate mergers & acquisitions.
Our Solutions
Org Optimization & Consolidation
Enables the enterprise to analyse the existing Salesforce ecosystem & suggests data-driven recommendations to reap maximum benefits from Salesforce investments.
CPQ
RC-DIGITAL CPQ solution helps sales teams spend more time selling by enabling quick and error-free quote creation through guided selling and product recommendations that are specific to the needs of their customer.
Commerce Solutions
RC-DIGITAL Commerce capability helps in transforming the shopping experience across all sets of customers – B2B, B2C, or B2B2C by building seamless integration with the entire Commerce ecosystem.
CX Strategy
RC-DIGITAL offers a one-stop shop for all CX strategy needs. Right from CX Blueprinting, Empathetic Design, CX Maturity Assessment, Platform Evaluations and CX monitoring, RC-DIGITAL is able to offer CX strategy consulting that delivers high impact, desirable and measurable customer journeys.
Change Management
To improve customer experience substantially and sustainably, RC-DIGITAL brings to its clients proven change methodologies and frameworks that help break silos and accelerate adoption.